Refund and Returns Policy
1. Eligibility for Returns and Refunds:
You may be eligible for a return and refund if you meet the following criteria:
- The supplement was purchased directly from Feedker's online store.
- The return request is initiated within 15 days of receiving the product.
- The supplement is in its original, unopened packaging with seals intact.
- The product is not part of the non-returnable items list (see section 2).
2. Non-Returnable Items:
Certain items are non-returnable and non-refundable, including:
- Opened or used supplements.
- Perishable supplements.
- Personalized or custom-made supplements.
- Supplements marked as "Final Sale" or "Non-Returnable" on the product page.
3. Initiating a Return or Refund:
To start the return or refund process, please contact our Customer Support team through one of the following methods:
Provide your order number, a clear reason for the return/refund, and any relevant photos if applicable. Our Customer Support team will guide you through the return or refund process.
4. Return Shipping:
In most cases, you will be responsible for covering the cost of return shipping.
We recommend using a trackable shipping service to ensure the safe return of the supplement.
If the return is due to our error or a defective product, we will provide instructions for a free return.
5. Refund Process:
Once we receive your returned supplement and it is inspected and approved, we will initiate the refund process.
Refunds will be issued in the same form as the original payment method.
Please allow 5-7 business days for the refund to be processed and reflected in your account.
At this time, we do not offer direct exchanges. If you wish to exchange a supplement, please follow the return process and place a new order for the desired product.
7. Damaged or Defective Supplements:
If you receive a damaged or defective supplement, please contact our Customer Support team immediately. We will arrange for a replacement or refund as appropriate.
8. Feedback and Questions:
We value your feedback and are here to address any questions or concerns you may have regarding our return and refund policy. Feel free to reach out to our Customer Support team at any time.
Feedker reserves the right to modify this "Refund and Returns Policy" at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.
Thank you for choosing Feedker. We appreciate your trust in us, and we are committed to providing yo with the best shopping experience for your supplement needs.